Funnel Radio’s Behind the Mic

How to Manage Prospects in a New and Productive Way

In the chaos of the marketing and sales tech stack, it is easy for marketing management to be misled into thinking the prospect’s experience is taken care of by the CRM system, Marketing Automation and eventually salespeople, but this isn’t the case.
Author, sales guru, and lead generation professional Dan McDade, is our guest from Prospect-Experience  and he discusses the over-looked field of prospect experience management. McDade says this failure is needlessly costing companies 10-20% of closed sales every month.
McDade has a history of knowledge in the sales lead management and lead generation fields having been the CEO of PointClear for 20 plus years. He is now the managing partners of Prospect-Experience which solves the weaknesses in B2B companies he sought to repair when the leads he created for clients went begging for attention from his clients sales and marketing people. 

CSO Insight Study Results are Troubling – Has the Canary Died Yet?

CSO Insight Study Results are Troubling – Has the Canary Died Yet?
Seleste Lunsford, Chief Research Officer of CSO Insights discusses the startling results of their latest World-Class Sales Performance Study: All that Glitters is Not Gold, with Funnel Radio host Jim Obermayer.  Lunsford talks about how the respondents in the study reported increases in quota attainment and revenue last year, however, key metrics show a decrease in adherence to sales best practices from previous studies.  The authors of the study state that there is possibly a misleading nature of sales effectiveness metrics collected from the nearly 1,000 sales organizations.   Is this a canary in the coal mine scenario?
The survey shows that world-class sales organizations have systems driving performance that smaller organizations lack.
Why is the report so important this year?
What was the triggering event that prompted the study?
Is this study generally only about companies with large ticket products and services?
What are the most startling results?
What are the sales effectiveness metrics that alarmed you?
Does the study tell the reader what to do about the failures?
 About the report and how to get a copy:  
“All that glitters is NOT GOLD” 2019 World-Class Sales Practices Study
Sections:
Section I: The Deceptively Shiny State of Sales
Section II: Customer Engagement
Section III: Performance Support
Section IV: Strategy Alignment
Study Parameters:
The 2019 World-Class Sales Practices Study collected data from more than 1,500 respondents from January through March 2019. The analysis was conducted on responses from 949 sales leaders. This sample was global in nature and spans across B2B industries, with particularly strong representation from the technology, manufacturing, healthcare, professional services, and banking/finance sectors.
GET THE REPORT
GET THE REPORT SUMMARY
About Seleste Lunsford
Seleste Lunsford has consulted with sales and service organizations for more than 20 years, helping them acquire, grow and retain client relationships. As Managing Director of CSO Insights, Seleste guides CSO Insights’ research focus areas and define its market deliverables.
She has co-authored two books, “Secrets of Top-Performing Salespeople” and “Strategies that Win Sales.” She’s proud to have supported some of the world’s most recognized companies including AAA, Alliance Bernstein, American Express, Arrow Electronics, Citibank, Convergys, U.S. Department of Defense, Office Depot, Traveler’s Insurance, and Verizon Wireless.
About CSO Insights
Independent research backed by one of the world’s premier selling and service brands
 CSO Insights is the independent research arm within Miller Heiman GroupTM, dedicated to improving the performance and productivity of complex B2B sales. The CSO Insights team of respected analysts provides sales leaders with the research, data, expertise, and best practices required to build sustainable strategies for sales performance improvement. CSO Insights’ annual sales effectiveness studies, along with its benchmarking capabilities, are industry standards for sales leaders seeking operational and behavioral insights into how to improve their sales performance and to gain holistic assessments of their selling and sales management efficacy. Annual research studies address sales and service best practices, sales enablement and sales performance optimization.
 

When No One in Your Company Agrees about the Definition of a Qualified Lead

 
It is easy for marketing management to be misled into thinking the prospect’s experience is taken care of by the CRM system, Marketing Automation and eventually salespeople, but this isn’t the case. 
The more we automate the more we rely on software to do a job that needs a personal touch. 
Author, sales guru, and lead generation professional Dan McDade, is our guest from Prospect-Experience and he discusses the over-looked field of prospect experience management. McDade says this failure is needlessly costing companies 10-20% of closed sales every month.  This except is taken from his original program which can be heard here:
The Prospect Experience Isn’t Marketing Automation or CRM
McDade has a history of knowledge in the sales lead management and lead generation fields having been the CEO of PointClear for 20 plus years. He is now the managing partners of Prospect-Experience which solves the weaknesses in B2B companies he sought to repair when the leads he created for clients went begging for attention from his clients sales and marketing people. 

How to Use Your Leadership Superpowers

Let’s face it, we’d all like to think we’re great leaders, but thinking isn’t getting and I’ve heard managers admit that deep inside, they have doubts about their ability to lead. Our guest today, Professor Bryan Bennett,  believes that inside of every manager there can be Superpowers if tapped and nurtured. In this program with host Jim Obermayer, Professor Bennett tells us why you have superpowers that can be accessed and appreciated by your team. Professor Bennett is an author, professor, consultant and data scientist.
What are leadership superpowers?
How did you arrive at this concept?
How many of these superpowers does a leader need to have to be effective?
Explain how leaders can obtain these superpowers?
Who are some of the leaders you’ve met who possess some of these superpowers?
Are there any limitations to these superpowers?
 About Our Guest
Professor Bennett is the Executive Director and founder of the Healthcare Center of Excellence. He is the primary researcher and blogger for the Center of Excellence website as well as a blogger for the HIMSS Future Care website on the subjects of Big Data and healthcare technology transformation.
ProfessorHe is a course developer and adjunct professor for Northwestern University’s School of Professional Studies where he is responsible for the development and teaching of predictive analytics management courses for international and domestic markets. He also teaches consumer behavior for West Virginia University’s Integrated Marketing Communications graduate program as well as leadership and analytics courses for Judson University’s Management and Leadership program.
AuthorHe is the author of Competing on Healthcare Analytics: The Foundational Approach to Population Health Analytics. The book is a practical guide to implementing population health analytics and makes a clear argument for how an analytics initiative should be implemented using his foundational approach.
Consultant / Data Scientist
He started the Center of Excellence after hearing the challenges healthcare executives were having to implement predictive analytics programs. Many were concerned with ‘reinventing the wheel’ when it comes to analytics since successes experienced by other healthcare organizations were not being shared and they were challenged with identifying and keeping analytical talent. He is a certified data scientist and certified lean six sigma green belt.

Scout by Miller Heiman Drives Seller Actions and Changes Outcomes with Microsoft Dynamics 365

 
Miller Heiman Group, the flagship 40-year-old company in the sales training and consulting space, has introduced integration of “Scout” for Microsoft Dynamics. In this program, Dana Hamerschlag, Chief Product Officer of Miller Heiman Group, discusses how Scout improves daily sales productivity and CRM compliance which frees up face to face sales time.  Hamerschlag also explains what tools sellers should focus on to get the most out of their CRM.
About our Guest
Dana Hamerschlag is the Chief Product Officer with Miller Heiman. In her role at Miller Heiman Group, Dana leads the global product organization and is driving the continued innovation of technology solutions.
Dana brings more than 15 years of experience in technology companies backed by venture capital and private equity, where she has run product management, product marketing, strategy, and operations. Previously, she served as Vice President of Product Management at Ellucian, where she led the CRM business and significantly grew revenue from $0 to $38 million, paving the way for a $3.5 billion transaction.  Dana spent the early part of her career at The Boston Consulting Group.
 About Miller Heiman Group
 Miller Heiman Group is the global leader in providing organizations sales methodology plus sales technology to drive revenue and change business outcomes. The company’s training, consulting, technology and research solutions align process, people, tools, data, and analytics to prepare sales and service organizations for the future of selling. For more information, visit www.millerheimangroup.com.
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Funnel Radio is hosted by James Obermayer and sponsored by the radio/podcast company the Funnel Media Group LLC.

CSO Insights’ Surprising Results: Revenue Up, Performance Down

Seleste Lunsford, Chief Research Officer of CSO Insights discusses the surprising results of their latest Sales Performance study with Funnel Radio host Jim Obermayer. She talks about how the 900  companies in the study report that 95% are on their revenue plan and yet other parts of the report show some disturbing sales performance outcomes that show there could be trouble on the horizon. It appears companies are hiring more sales reps, but sales performance is down per rep; this means sales expenses are up and with any downturn there will be large problems.
About the report and how to get a copy:  
Selling in the Age of Ceaseless Change: 2018-2019 Sales Performance Study.  
Sections:
Revenue Are up Sales Performance is Not.
Customer-Centricity Separates Top-Performing Organizations
Lead Generation Suffers from Organization Silos
Planning improves New Account Capture
Account Renewals Dominate Revenues
Win Rates of Forecasted Deals Vex Sales Leaders
Roughly 900 global sales leaders were surveyed to identify the four main objectives underpinning their performance improvement efforts in the coming 12 months. These main objectives were improving lead generation, capturing new accounts, expanding penetration into existing customers, and increasing win rates. The purpose of this report is to show how sales organizations today are performing in terms of these objectives, how that compares to recent years and what successful companies are doing that’s working for improving sales performance.
GET THE REPORT
GET THE REPORT SUMMARY
About Seleste Lunsford
Seleste Lunsford has consulted with sales and service organizations for more than 20 years, helping them acquire, grow and retain client relationships. As Managing Director of CSO Insights, Seleste guides CSO Insights’ research focus areas and define its market deliverables. An experienced business leader, Seleste has led a range of consulting, product development, professional services and operations functions.
She has co-authored two books, “Secrets of Top-Performing Salespeople” and “Strategies that Win Sales.” She’s also written articles on sales effectiveness found in Selling Power, Entrepreneur, Chief Learning Officer and PharmaVoice, as well as DestinationCRM.com and HR.com. She’s proud to have supported some of the world’s most recognized companies including AAA, Alliance Bernstein, American Express, Arrow Electronics, Citibank, Convergys, U.S. Department of Defense, Office Depot, Traveler’s Insurance and Verizon Wireless.
Seleste earned both her bachelor’s degree and MBA from Florida State University.
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Funnel Radio is hosted by James Obermayer and sponsored by the radio/podcast company the Funnel Media Group LLC.

Is There an ROI for Sale Enablement?

Ahh, the sweet promise of Sales Enablement.  If only the right content could be created to support what salespeople really need to sell.  If only sales training were more than product training. If only sales enablement enabled salespeople to be the best that they can be. If only the marketing and sales people could talk to each other to discuss sales enablement. If only sales enablement would benefit the prospect. 
Our guest this week, the Chief Readiness Officer at Brainshark says all of this is not only possible but when solved it brings a ROI that any CFO would be proud to claim.  Find out about the three baskets of measurement that Jim and Brainshark say are not only possible, but expected when Sales Enablement is done right.
Jim Ninivaggi Chief Readiness Officer
Leveraging more than 30 years of B2B sales productivity expertise, Jim leads Brainshark’s sales enablement and readiness strategy. Jim previously worked as a sales enablement analyst with SiriusDecisions, where he provided clients with data, insight and thought leadership to maximize sales effectiveness and accelerate revenues. Today, he uses his knowledge and expertise to prepare the Brainshark sales force with the knowledge and skills to optimize every buyer interaction.
Why Brainshark?
For nearly two decades, our solutions have helped companies improve the way they communicate with, educate and inspire their customer-facing teams.
Today, we’re proud to provide our customers with the most comprehensive, proven platform for sales enablement and readiness.
More Ninivaggi  from Sales Pipeline Radio on the Funnel Radio Channel
Sales Enablement’s Evolution from a Front Row Seat with Jim Ninivaggi
The Continued Evolution of the Sales Enablement Function

The Prospect Experience Isn't Marketing Automation or CRM

In the chaos of the marketing and sales tech stack, it is easy for marketing management to be misled into thinking the prospect’s experience is taken care of by the CRM system, Marketing Automation and eventually salespeople, but this isn’t the case.
Author, sales guru, and lead generation professional Dan McDade, is our guest from Prospect-Experience  and he discusses the over-looked field of prospect experience management. McDade says this failure is needlessly costing companies 10-20% of closed sales every month.
McDade has a history of knowledge in the sales lead management and lead generation fields having been the CEO of PointClear for 20 plus years. He is now the managing partners of Prospect-Experience which solves the weaknesses in B2B companies he sought to repair when the leads he created for clients went begging for attention from his clients sales and marketing people.